Mindful Journal App - Support

Contact Support

Need help with the Mindful Journal App? We are here to assist you.

Email Support

Check our support page and if your query isnt answered there, then conatct is via the contact form.

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Frequently Asked Questions

How do I create a daily journal entry?

To create a new journal entry, follow these steps:

  1. Navigate to the "Journal" tab in the app
  2. Tap the + button in the top right corner
  3. Write your entry with the provided prompt or optionally press the refesh button to be given another.
  4. Want to write your own? Simply press the pencil button and you can write a custom prompt and affirmation for your entry.
  5. Select your mood scales then save your entry by pressing the save icon at the top right corner.

You can also set reminders for daily journaling by visiting the Settings menu.

How does mood tracking work?

The mood tracking feature allows you to record your emotional state daily. Simply select the mood that best represents how you're feeling, and optionally add notes about what influenced your mood. Over time, you'll see patterns in your emotional wellbeing through the emotions chart on the main dashboard.

In the chart section you can view charts for each mood state and a combined state averaging all emotions each day. Each data point is clickable taking you to that days entry or entries, enabling to gain more insight into your emotional states.

Does the app work offline?

Yes, Mindful Journal has full offline functionality. All your journal entries are stored locally on your device, allowing you to write and reflect without an internet connection.

Your journal entries never leave your device ensuring your journal is secure and private.

How do I update the app?

The app updates automatically based on your device settings:

  • For iOS: Visit the App Store and check the "Updates" tab
  • For Android: Visit the Google Play Store and check the "My apps & games" section

We aim to release new journal prompts, meditation guides, and feature improvements, so keeping your app updated ensures you get the best experience of what we have to offer.

Is my journal data private and secure?

Your privacy is our top priority. All journal entries are stored securely on your device. You can also enable additional security features:

  1. App lock with PIN
  2. Biometrics (Fingerprint and Face ID)

We never share or sell your personal data. See our Privacy Policy for more details.

How do I get guided journal prompts?

Mindful Journal offers various prompt collections to inspire your writing:

  1. You can refresh the given prompt from the main dashboard or Journal entry page which will cycle through prompts at random or...
  2. Navigate to the "Prompts" section in the app.
  3. Browse categories like Gratitude, Self-Care, or Mindfulness.
  4. Select a prompt by pressing the pencil icon and start a new entry.
  5. You can also tap the eye icon to hide any prompts that do not resonate with you.

Troubleshooting

App Crashing

If the app is crashing or not responding, try these steps:

  1. Close the app completely and restart it
  2. Restart your device
  3. Check if an app update is available
  4. Ensure your device's operating system is up to date
  5. Uninstall and reinstall the app (note: this may reset your preferences)

Notification Issues

If you're not receiving reminder notifications:

  1. Check your device notification settings for the app
  2. Ensure your device is not in Do Not Disturb mode
  3. For Android: Check battery optimisation settings and exclude the app
  4. For iOS: Make sure Background App Refresh is enabled for the app

Contact Form

Can't find what you're looking for? Send us a message and we'll get back to you as soon as possible.